Cheltenham - Logo
header icon1 header icon2 header icon3
145 Hales Road, Cheltenham, GL52 6TD
I would like to
Call: 01242 269 498 Referrals Book Online Contact Us Digital Smile Assessment Emergency

Missed or Cancelled Appointments Policy

Every year we lose valuable surgery time due to patients failing to attend their appointments orcancelling at short noticeand this makes it more difficult for us to accommodate our patients in need of urgent treatmentorfor existing patients to book appointments. We ask that you help us by giving as much notice as possible if you needto cancel an appointment.

To reduce the number of failed or late cancellations we very much regret having to make the following charges:

  • Where a patient cancels (less than 48 hours)or fails to attend an initial consultation,the full deposit will be redeemed as a charge by the practice.
  • Where a patient cancels (less than 48 hours) or fails to attend an appointment for treatment the charge will be one third of the cost of the treatment booked.
  • We understand that sometimes late cancellations are unavoidable,and we will assess each scenario to ensure that the charge issued is reasonable and fair.

Get in touch

Denplan available

Denplan £18.95 per month includes:

2x examinations 2x 30minute hygienist appointments 10% discount off routine treatment Emergency insurance

Learn More
Treatment - Cheltenham

General Dentistry

Your dental wellbeing and happiness matters to us

Learn More
Treatment - Cheltenham

Cosmetic Dentistry

Delivering life-changing smiles and ensuring excellent dental health

Learn More

Our Team